azooz

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FAQ

 

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your details and submit the registration information.

 

 

No. Registration on Azooz.online is absolutely free.

 

 

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 

 

Each email address and contact phone number can only be associated with one Azooz account.

 

 

Yes, you can add multiple delivery addresses in your Azooz account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

 

 

Yes, up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

 

 

My Account is the section you reach after you log in at Azooz.online. My Account allows you to track your active orders as well as your order history and update your contact details.

 

 

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

 

 

You can pay for your order on Azooz.online using the following modes of payment at delivery only:

 

a. Cash on delivery

 

b. Credit and debit cards (VISA / Mastercard) via our payment terminal at your doorstep.

 

There is no VAT. No additional charges will be later added at the check out.

 

Unfortunately at this moment in time, you can not make your payment online while ordering your groceries. But you can still pay with your Credit and Debit card during the delivery at your doorstep.

 

 

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

 

 

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

 

 

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you.

 

 

Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in durable paper bags. We ensure hygienic and careful handling of all our products.

 

 

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by the gram. In case your product is a little bit more, this treat is on us. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

 

 

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

 

 

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.

 

 

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

 

 

In case of a delay, our customer support team will keep you updated about your delivery.

 

 

There is no minimum order for delivery but we charge a nominal delivery charge of 500 baisa per delivery.

 

 

We do same day delivery provided you place your order before 8pm on the day you want delivery.

 

Your products will be delivered up to 3 hours from the time of placing the order. At the time of checkout, while placing an order online, you will be provided with the option for choosing delivery from the 12 timeslots. Following are the timeslots available for selection and their respective cut off timings while placing an order with us.

 

Orders placed Delivered between
8 PM(Previous Day) to 9 AM 10 AM-12 PM
9 AM TO 10 AM 11 AM-1 PM
10 AM TO 11 AM 12 PM-2 PM
11 AM TO 12 PM 1 PM-3 PM
12 PM TO 1 PM 2 PM-4 PM
1 PM TO 2 PM 3 PM-5 PM
2 PM TO 3 PM 4 PM-6 PM
3 PM TO 4 PM 5 PM-7 PM
4 PM TO 5 PM 6 PM-8 PM
5 PM TO 6 PM 7 PM-9 PM
6 PM TO 7 PM 8 PM-10 PM
7 PM TO 8 PM 9 PM-11 PM

 

 

 

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited from your invoice. This is not possible for frozen and/or perishable products.

 

 

 

 

 

 

Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.

 

 

Once you have placed your order you will not be able to make modifications on the website or app. Please contact our customer support team for any modification of an order.

 

 

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

 

 

You can check the status of your order on your customer account under "My Order"<"Track Order".

 

 

In case that there are items that appear not to be available unexpectedly after you place your order, you will get an intimation about this unavailable item before the delivery of your order.

 

 

We charge an order cancellation fee of OMR .200 to compensate for the slot, time and effort incurred towards processing an order.

 

 Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process, we incur labour as well as an opportunity cost on the booked slot. During the event of a cancellation, the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

 

 

 

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced while accepting the order

 

 

You can cancel an order before the cut off time of your slot (7.59am or every 59 minute till 8.59pm) by contacting our customer support team or you can also cancel your order from the Customer Service section on Azooz.online.

 

 

Our customer service team is available throughout the week, all seven days from 10 am to 9 pm. They can be reached at +96896507474 or via email at help@azooz.online

 

 

Our customer service team is available throughout the week, all seven days from 10 am to 9 pm.

 

 

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Azooz.online. Do write to us at help@azooz.online in case of positive or negative feedback.

 

 

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

help@azooz.online

 

 

As of now, we do not have an option of returning the product after acceptance hence we recommend you to accept the order only after checking it. We are working hard to make a customer friendly return policy 

 

No we are a purely internet based company and do not have any brick and mortar stores.

 

 

In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team.

 

 

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact us at help@azooz.online to know more.

 

 

If you are unable to find a product or brand that you would like to shop for, please write to us at help@Azooz.online and we will try our best to make the product available to you.

 

 

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at help@azooz.online, or call us on +968 96507474 and we will do our best to incorporate your suggestions into our system.