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Privacy Policy

Telephone calls made to and from our Customer Service team are recorded for quality and monitoring purposes.

We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

At the time of your registration, you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information is given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.


Any customer complaints should be addressed to You can also call or WhatsApp us on our customer support number +968-96507474


From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms & Conditions. If there is any conflict between the terms of a special offer and these Terms & Conditions, these Terms & Conditions shall prevail unless specifically excluded.

We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1(a) and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.


We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order. For example, if you are in breach of our terms and conditions relating to discount offers and voucher, we may cancel your order. In the event that we cancel your order, you will receive an email notification and will be invited to contact our call centre on +968-96507474.

In addition to our right to cancel your order in accordance with clause 11.1, we reserve the right to suspend your account. Your account will remain suspended until you contact our call centre on +968-96507474 and remedy any breaches which are capable of remedy or provide any information reasonably requested by our call centre advisers to enable them to reactivate your account.

In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens we will endeavour to contact you to arrange an alternative delivery date.